Cancellation and Rescheduling Policy

 

To provide clarity and consistency across all booking communications, our cancellation and rescheduling policy has been updated.

Cancellation and rescheduling fees:

• More than 24 hours’ notice before your appointment: No cancellation fee.

• Less than 24 hours’ notice: 50% of the appointment fee applies.

• Less than 3 hours’ notice or failure to attend: 100% of the appointment fee applies.

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Running late for your appointment?
If you are late, your appointment may need to be shortened to the original allocated time to keep the schedule running on time and ensure all clients have the opportunity to receive their full appointment time.

 

ACC treatment
For ACC-funded treatment, you accept responsibility for payment of all sessions if ACC funding is declined.

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Payment for services
If you have not pre-paid for your appointment online, your payment is due on the day of your appointment. A payment link will be issued for credit card payments or you can choose to pay your invoice using internet banking. Card based payments on site will be available in the near future. If your payment may be delayed, please let us know on the day of your appointment. Where appropriate, we are happy to discuss a payment arrangement to help avoid additional administration fees.

 

Overdue invoices
Overdue invoices may incur an administration fee of $5.00 + GST per week that payment remains outstanding.

If there are any outstanding invoices, services may be paused until any outstanding balances are resolved. This may also mean, future appointments require payment in advance.

In exceptional circumstances where an account remains unpaid, Zing Acupuncture reserves the right to refer the matter to a debt collection agency. The client will be responsible for any additional costs or fees incurred as a result of this process.

 

Updates to Terms and Conditions
Zing Acupuncture reserves the right to update or amend these Terms and Conditions as required.